www.HallMarkFeedback.com the survey page for your feedbackService
Hallmarkfeedback is a new website providing the customer with the
opportunity to give honest feedback about their shopping experience at
one of the Hallmark Crown Stores. The customer will find the website
address, www.hallmarkfeedback.com, on their checkout receipt. All they
have to do is go online, enter the receipt number, date and time of the
visit, and they will be able to participate in a brief survey about
their shopping experience. They can answer questions such as how
satisfied they were with the purchase they made, the service they
received and how they like the product they bought at the store.
While the survey focuses not only on the store employees, their friendliness – or lack thereof – and product knowledge, willingness to help or make recommendations for products, www.hallmarkfeedback.com is also meant to provide the customer with the option to give their opinion about why they chose to shop at Hallmark. It is vital for the company to know if their customers feel that they get the value they expect from the product they purchased, as well as receive the service they have come to expect from the Hallmark Crown Stores. They also like to receive feedback on what new products or changes customers would like to see in the stores.
One of the questions also asked is if the consumer experienced a problem while shopping at the store and if so, was the problem resolved to their complete satisfaction. This shows how much the Hallmark Company emphasizes total customer satisfaction and that they are actively looking for new ways to keep in touch with their clientele, providing them with the best shopping experience possible.